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With funding from the Market Access Program (MAP), U.S. Wheat Associates (USW) educated some top U.S. wheat customers in the Caribbean Region about the methods and mechanics of grain purchasing and trading. Hosted at the Northern Crops Institute in North Dakota, the customized procurement course attracted milling companies from the Dominican Republic, Haiti, Mexico, Panama and Trinidad &Tobago.

Home to nearly 30 million people, the Caribbean’s proximity to the U.S. provides competitive advantage for U.S. wheat exports. USW considers the region a growth market for U.S. wheat and targets islands that have flour mills and sizeable end-product manufacturing. Giving millers updated tools to make purchasing decisions is seen as a solid business decision for the U.S. wheat industry.

Helping Customers See More Value

USW’s Grain Purchasing Short Course took place in June 2022 with a focus on U.S. wheat supply, global demand and grain merchandising.  The course also included a “Getting the Wheat Value You Want” presentation by USW and an opportunity to practice futures trading at North Dakota State University. Visits to the Port of Duluth-Superior, the CHS export facility in Duluth and meetings with the area grain trade were also part of the experience.

During follow-ups to the course, A Dominican Republic mill purchased an additional 3,000 metric tons (MT) of U.S. soft red winter (SRW) wheat and an additional 2,000 MT of hard red winter (HRW) wheat valued at approximately $1.9 million. A Haitian mill reported that, because of what it learned in the course, it was able to request and evaluate basis offers, FOB offers and CIF offers. Savings realized using these methods increased satisfaction with U.S. wheat. The company reported purchases of 36,000 MT of U.S. HRW from July 2022 through February 2023 valued at approximately $14.6 million.

U.S. Wheat Associates logo

The run-up in U.S. and global wheat prices following the Russian invasion of Ukraine made intensive trade service even more important for U.S. wheat importing customers. Foreign Market Development (FMD) program funds helped U.S. Wheat Associates (USW) gave Korean flour millers the experience needed to continue purchasing U.S. wheat in July 2022.

USW Seoul brought six flour milling executives responsible for wheat purchases through their membership in the Korea Flour Millers Industry Association (KOFMIA) to Montana, Washington State and Oregon to see the 2022 wheat crops and gain a better understanding of how the U.S. wheat supply chain ensures quality and value.

Loyalty is Strong

Even though U.S. wheat prices were higher than competing supplies, in August 2022, KOFMIA purchased 82,500 MT of hard red spring (HRS), hard red winter (HRW) and soft white (SW) wheat with an FOB value of $31.8 million. Based on information from the U.S. visit, KOFMIA saved money by adjusting SW protein specifications without compromising functional quality.

Then, in January 2023, one of the millers on the team contacted USW for guidance on a potential opportunity for SW prices. USW demonstrated the advantageous spread between SW and Australian soft wheat. The USW recommendation resulted in an additional purchase of 2,000 MT of SW with an FOB value of $616,000.

Image of people around a stainless steel industrial table discussing technical support topics related to serving global wheat importing customers.

Adding value to U.S. wheat export supplies requires strong technical support and broad knowledge of the milling, baking, and processing needed to produce hundreds of unique food products. With 11 professional flour millers and bakers on staff, U.S. Wheat Associates (USW) uses technical support to add value and create a differential advantage for U.S. wheat classes over competing supplies that often cost less.

With additional funding through the Agricultural Trade Promotion (ATP) program, and help from its educational partners, USW created and implemented a multi-year activity to improve its already strong technical support. In February 2022 and in March 2023, USW held “Core Competency Training” sessions for technical and marketing staff from all its overseas offices. The objective was to help USW become more competent to help milling and baking customers grow their businesses using imported U.S. wheat.

Image shows people in an industrial baking lab discussing production and quality of baguette bread made with U.S. wheat as part of a technical support training program.

At the Wheat Marketing Center in Portland, Ore., in 2022, USW technical and marketing staff gathered to “learn so they can teach” overseas customers.

Building Core Competency

The in-depth sessions and discussions give newer USW technical and marketing specialists the chance to learn from USW’s senior experts working in distant regions. Exchanging information and techniques about different flour and wheat food products creates the chance to develop new product opportunities in new markets. In addition, the Core Competency Training workshops have given USW the shared knowledge to help solve problems and develop more successful training and technical support for customers.

“A clear knowledge of the customer’s business is vitally important to opening the door to U.S. wheat farmers as valued suppliers,” said Peter Lloyd, one of USW’s senior technical managers and a recognized global flour milling expert. “I believe the Core Competency Training has improved our ability to bring the greatest value where it makes the most difference – on the bottom-line profit for a supply chain manager, miller, or baker.”