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Name: Adrian “Ady” Redondo

Title: Technical Specialist

Office: USW South Asian Regional Office, Manila

Providing Service to: Republic of the Philippines and Korea


Growing up on his grandparents’ small farm in the Philippines province of Batangas, U.S. Wheat Associates (USW) Technical Specialist Adrian “Ady” Redondo learned that hard work is a great motivator.

“My father was away working in Saudi Arabia, and my mother worked as a midwife, so my three sisters and I spent our childhood helping our grandparents raise chickens and grow rice and corn. I learned that life is hard, and you don’t get to eat if you don’t sweat,” Redondo said. “But my grandparents also encouraged me to do well in school and be successful for them because they had to work on the farm with their parents to make ends meet instead of getting an education.”

The wisdom of grandparents helped set Ady Redondo on a path toward education and a career in food technology. In the top photo, his Grandmother Barbara (right) joined Redondo (far left), his mother Paz, younger sisters Anna Rose and Angelica, and a friend at a Flores de Mayo prayer service at church. In the bottom photo, his Grandfather Miguel holds Redondo surrounded by neighbors and friends. Redondo said his grandfather fought to get him in first grade even though he was too young: “He insisted I was just as smart as everyone in the class…and they accepted me.”

At his elementary school, lessons about a Batangueño hero added inspiration to Redondo’s interest in science.

María Y. Orosa was from the same hometown as Redondo’s mother and was considered the Philippines’ first female scientist. She invented the palayok oven to help families bake without access to electricity and developed recipes for local produce, including a banana ketchup formulation that became a favorite Filipino condiment and cooking ingredient. Orosa also used her knowledge of food technology to help save prisoners in World War II by inventing soyalac, a protein-rich powder from local ingredients, that she smuggled into the prison camps. Then, tragically, Orosa was killed in an Allied bombing raid.

Statue honoring María Orosa, Historical Park and Laurel Park, Batangas Provincial Capitol Complex. Photo copyright By Ramon F. Velasquez.

At home, Redondo had started cooking rice and eggs by the age of seven, and his interest in food and the sciences grew. He was valedictorian of his elementary school class and Salutatorian of his high school class. Once again, his grandparents were the catalyst for his next chapter.

The friendly competition helped fuel Redondo’s very successful high school education and prepared him for an excellent university. On the right, Redondo and his mother, Paz, with classmate May and her mother, Apolinaria, at a high school awards ceremony. On the left, Redondo at his 1997 high school graduation (as Salutatorian) with classmates (L-R) Cecilia, his cousin Norma and Cecil. “I hung out with them at lunch because they always had nice snacks and desserts, and the conversations were fun,” Redondo said.

“My grandparents always talked with respect about someone who graduated in agriculture from the University of the Philippines in the city of Los Baños, an area also known for its hot springs resorts,” Redondo said. “That is where they wanted us to go. When I discovered that the university offered a degree in Food Science and Technology, I knew I had to pass the tough exams and get into the program.”

Part of Redondo’s university studies included collaborative work with Nestlé Philippines, Inc. The company was looking for ways to develop coffee and coffee mixes that aligned the most sensory appeal for Filipino consumers with its international standards. As a student and during an internship at Nestlé, Redondo helped develop “3-in-1” flavored coffee mixes that were launched commercially to Philippine consumers under the Nescafé brand.

Redondo noted that the University of the Philippines is the top university in the country and has generated countless breakthroughs in research and established trailblazing leadership in agriculture, veterinary medicine, and forestry education.

Future food technologists at their 2001 graduation from the University of the Philippines, Los Baños. College buddies (L-R) CJ, Redondo, Ed, and Joel were all student members of the Philippine Association of Food Technologies.

After graduation (which offered a great sense of pride for his grandparents), Redondo took the advice of his Nestlé internship supervisor to gain a wide range of experience inside the Philippines’ thriving food production industry before venturing outside as a sales representative. So, he said the start of his career included “most of the work that a food technologist could see,” including research and development, quality control and assurance, technical service, production management, and technical sales.

“Almost all of that work related to the baking industry,” Redondo said. “I did technical servicing for Sonlie International, a company that distributed LeSaffre yeast in the Philippines, and learned proper commercial baking there under the tutelage of the company’s Head Baking Technician Rolly Dorado, who had served as a baking consultant for U.S. Wheat Associates in the 1980s.”

Redondo also worked as a production supervisor for the food service department of “a local burger chain” and in research and development for a company supplying premixes to Dunkin Donuts franchises in the Philippines.

Toward the Next Generation

His next career move into technical sales for commercial ingredient companies put him on a direct path to his current position in USW’s next generation of technical experts.

“I love to meet people, interact with them, and share what I know while learning from them at the same time,” Redondo said. “I had that opportunity as a technical sales executive at Bakels, a Swiss company that manufactures, sells, and supports high-quality bakery ingredients around the world.”

Redondo joined Bakels Philippines in 2005, where he found great value in the work of a colleague, Gerardo Mendoza, who is now a veteran Baking Technologist with USW/Manila.

Redondo worked with USW Baking Technologist Gerry Mendoza (left) when they both worked in technical sales at a global bakery ingredient company, Bakels.

“I worked with Gerry on provincial accounts, and eventually, I moved to key accounts where I had a lot of success,” Redondo said. “Gerry moved on, and I moved on to a multinational food ingredient company called Ingredion, specializing in modified starches and sweeteners.”

Redondo said his experience at Nestlé opened the door to the technical sales position at Ingredion. Gleaning from Mendoza’s passion for the work and people and his experience at Bakels, Redondo was able to build additional revenue for Ingredion’s Philippines and greater Southeast Asia bakery segment. He was recognized with Southeast Asia Top Sales Awards and “Best Campaigns” for three consecutive years.

“I think this success also came from trying to create additional value for whatever product Ingredion was selling,” Redondo said.

Any Resource Available

Toward the end of the ten years Redondo spent at Ingredion, USW Regional Vice President Joe Sowers was making plans to maintain a high level of technical support to the growing wheat foods industry in the Philippines. USW/Manila’s reputation for employing any resource available to help its customers succeed has helped make the Philippines the top global market for U.S. hard red spring (HRS) and soft white (SW) wheat. A fortunate change in USW’s funding sources helped solidify Sowers’ plan.

“As a result of the trade dispute between the United States and China, USDA’s Foreign Agricultural Service made additional export market development funding available under the Agricultural Trade Promotion (ATP) program,” Sowers said. “This allowed us to hire a new Technical Specialist in Manila who could expand our after-sales service while training for a long time with our regional technicians. Fortunately, Gerry Mendoza had someone in mind for the job.”

“I liked working in the commercial food industry, but no matter how well you did, you would only be as good as last month’s or last year’s sales,” Redondo said. “Then, I was able to talk with Gerry and Bakery Consultant Roy Chung during an interview, who told me that success in technical support at U.S. Wheat Associates would be about helping local companies grow while helping farmers in the United States build demand for their wheat. I was all in after that talk.”

“We knew Ady had a solid background in the bakery ingredients industry that gave him the capability and credibility to contribute at a high level to our mission in the Philippines from his first day,” Sowers said. “He has also shown a strong work ethic combined with a pleasant demeanor since he joined our team in June 2019.”

“Right away, I understood that my focus would be on building relationships and serving bakery manufacturers and associations, providing technical support to flour mills, and promoting innovations in baking and quality analysis in the Philippines,” Redondo said.

Character Doesn’t Change

Late on a Friday afternoon, not long after he joined USW, Redondo had the chance to apply that focus to a flour mill that had a question about performance issues with a new U.S. wheat crop shipment. Sowers said Redondo responded immediately and asked to visit the mill Saturday morning to understand the problem better. Coordinating with other USW colleagues and a state-side university expert, Redondo was able to help the customer solve their immediate concerns and change purchase specifications to avoid similar issues in the future.

“Roy Chung likes to say the value of people is in their character; skills can be learned, character doesn’t change,” Sowers said. “Redondo’s willingness to go the extra mile, providing attention outside of office hours, was a solid indication that he would be very successful with our organization.”

That is becoming a hallmark of Redondo’s work. A Philippines baking industry executive recently noted that he is easy to work with and always responsive to the company’s inquiries.

“I am thankful that during this COVID-19 pandemic, Redondo was able to respond to our request for a webinar about Solvent Retention Capacity (SRC) as a measure of flour functionality,” the executive said. “He effectively organized the webinar and gave us new knowledge, proving there is no right time and venue to learn. He is surely adding value to U.S. wheat.”

In addition to “learning the ropes” with Mendoza and Chung, Redondo said he had been actively participating in trade visits, technical support inquiries, and teaching bakery science until the pandemic put restrictions on face-to-face customer interaction.

In October 2019, Redondo (back row, fourth from right) helped Mendoza (seated first on the left), USW Seoul Country Director CY Kang (front row seated, third from left), and USW Seoul Food/Bakery Technologist Shin Hak (David) Oh (front row sitting on the far right) organize and conduct two Baking Workshops on Korean Breads and Cakes to help Philippine bakers diversify product offerings as well as production techniques.

Another opportunity Redondo looks forward to is a Cereal Science Seminar he and Mendoza have created for technical staff at local flour mills.

“This will hopefully give them a better understanding of the quality testing they conduct with wheat and flour,” Redondo said. “And, of course, to help further affirm the superior qualities of U.S. wheat.”

While continuing to help customers and train with his USW colleagues, Redondo looks forward to the future.

“I like the working culture at U.S. Wheat Associates,” he said. “Everyone is so passionate about their jobs. They genuinely work as if they are fulfilling a duty of care for their industry, which is infectious. This really is an organization you can grow in – and it also grows on you.”


By Steve Mercer, USW Vice President of Communications

Editor’s Note: This is the eighth in a series of posts profiling U.S. Wheat Associates (USW) technical experts in flour milling and wheat foods production. USW Vice President of Global Technical Services Mark Fowler says technical support to overseas customers is an essential part of export market development for U.S. wheat. “Technical support adds differential value to the reliable supply of U.S. wheat,” Fowler says. “Our customers must constantly improve their products in an increasingly competitive environment. We can help them compete by demonstrating the advantages of using the right U.S. wheat class or blend of classes to produce the wide variety of wheat-based foods the world’s consumers demand.”


Meet the other USW Technical Experts in this blog series:

 

Ting Liu – Opening Doors in a Naturally Winning Way
Shin Hak “David” Oh – Expertise Fermented in Korean Food Culture
Tarik Gahi – ‘For a Piece of Bread, Son’
Gerry Mendoza – Born to Teach and Share His Love for Baking
Marcelo Mitre – A Love of Food and Technology that Bakes in Value and Loyalty
Peter Lloyd – International Man of Milling
Ivan Goh – An Energetic Individual Born to the Food Industry
 Adrian Redondo – Inspired to Help by Hard Work and a Hero
Andrés Saturno – A Family Legacy of Milling Innovation
Wei-lin Chou – Finding Harmony in the Wheat Industry

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Name: Shin Hak “David” Oh

Title: Food/Bakery Technologist

Office: USW North Asia Region, Seoul Office

Providing Service to: South Korea


The roots of Shin Hak “David” Oh’s food technology career were literally and figuratively fermented in his childhood home in Seoul, South Korea.

The Korean art of making “kimchi” fascinated Oh as a child. Everyone in the family pitched in to salt the vegetables and mix them with chili powder, garlic, ginger, red pepper, sugar, and fish sauce that fermented in earthenware jars, often buried in the ground. It is an ancient process that was first practiced to provide nutritious food through the cold winters and continues to represent the cultural soul of Korea today.

In the arms of his father, a clothing wholesaler, and mother, a homemaker, in 1979.

“I developed a natural interest in fermented food and microorganisms as I helped make our kimchi,” Oh said. “That interest stayed with me as a young person, so I chose to study food and biotechnology at Korea University in Seoul and earned a bachelor’s degree in 2003.”

Now armed with the scientific facts behind how kimchi fermentation removes harmful bacteria and enriches gut-healthy lactobacillus bacteria, Oh decided to pursue a graduate degree at the respected Seoul National University. His work focused on improving food safety and included research on a new regulatory system for inhibiting Salmonella and other pathogens in food. Along the way through university, Oh found time for other important life experiences, including marriage to his wife, Jiae.

Oh’s graduate work at Seoul National University focused on developing methods to inhibit Salmonella and other pathogens in food.

Celebrating Oh’s graduation with a master’s degree in food and biotechnology in 2005 with his wife, Jiae, in his university laboratory.

Professional Success

Oh’s route from food microbiology studies to his current position as Food/Bakery Technologist with U.S. Wheat Associates (USW) started in 2005 with his first professional job at SPC Group, the largest bakery company in Korea. As a food safety specialist for two years, Oh helped SPC comply with Korean government food and consumer safety regulations in bakery production, storage, and packaging. He also served on a team that implemented Hazard Analysis & Critical Control Points (HACCP) food safety management systems.

Based on the advice of SPC’s food safety center director, Oh successfully pursued a research and development position with the company.

“In that job, I developed several improvers to enhance the quality of pan breads, sweet buns, and frozen dough products,” Oh noted. “I also developed a special ‘sugar-free pan bread,’ which is still sold in some of SPC’s Paris Baguette retail bakeries in Korea.”

His work at SPC, as well as additional hands-on training at AIB International’s “Baking Science and Technology” and “Food Safety and Hygiene” courses, caught the attention of USW Country Director C.Y. Kang. He was looking for candidates to fill a technical support position to expand U.S. wheat export market development in the Korean market.

Oh completed baking technology and food safety courses at AIB International in Manhattan, Kansas, while working at SPC Group in Seoul, South Korea.

 

At SPC, Oh developed a sugar-free pan bread product. In 2013, he was on the factory line as the product was packaged for distribution to SPC’s retail stores.

“David’s great work over eight years at our country’s biggest and most popular commercial and retail bakery was quite impressive,” Kang said. “It also did not take long to see that he is very friendly and kind to everyone. We agreed he would be a great fit with U.S. Wheat Associates and very helpful to our customers in flour milling, baking, and wheat food processing.”

“I went for the position with USW without hesitation, partly because most of the high-quality flour SPC used for bread products was milled from imported U.S. wheat classes,” Oh said. “I had grown passionate about baking at SPC, and I thought the position would also help me expand my knowledge about producing biscuits (cookies), noodles, and other wheat foods.”

Seeking Broader Knowledge at USW

Oh said his expectations were more than met after he started with USW at the beginning of 2015.

“There are many milling, baking, and production experts across our offices and we often help and learn from each other,” he said. “I am a hands-on person, and a technical sales position like this gives me the opportunity to share all of our experience and skills with our customers to help them improve their processes, customer satisfaction, and income using flour made from U.S. wheat.”

That effort takes many forms. One recent example is a seminar held in Korea for bakers from commercial operations in the Philippines.

“Our market is fairly mature with sophisticated processes and very high standards for ingredient quality,” Kang said. “Our USW colleagues wanted to help introduce these processes and new products to customers in the Philippines, so David and I arranged sessions in Seoul at the Korean Baking School and visits to Korean companies for the bakers.”

In addition, Oh has now conducted several baking, biscuit, and noodle production courses at the Korean Baking School in Seoul and, in cooperation with the Wheat Marketing Center (WMC) in Portland, Ore., for technical managers from flour mills and processors. Oh discusses and demonstrates blended flour from U.S. wheat classes to the participants, who then test the blends to identify optimal formulations for their commercial products. Drawing from his research experience at SPC, bakery applications developed at USW courses, and the Korean Baking School, Oh has introduced new products, including whole wheat baked goods made with U.S. wheat flour, in four seminars to approximately 300 commercial bakers.

At a Whole Wheat Flour Seminar hosted by Korean flour milling and commercial baking organizations in 2018, Oh presented ideal U.S. wheat flour formulations for bakery applications developed by USW and Korean customers at several activities.

USW is unique in having strong technical expertise available to customers in their mills and production facilities. This is a key part of Oh’s work.

“I am excited to be part of Korea’s thriving wheat food industry. I enjoy visiting our customers and helping them understand the specific milling and functional characteristics of the U.S. wheat classes available to them and how to apply that knowledge to get the most value from their own mills and end-product processes,” Oh explained. “If they have concerns or need troubleshooting, we can be there with them, and that builds a stronger partnership for the future.”

In cooperation with the Wheat Marketing Center, Portland, Ore., Oh (fourth from right) helped plan and conduct a Korea Baking Product Development course in 2019.

Sharing Knowledge

Oh’s individual efforts in the baking laboratory also come into play as he works to share the results of testing with Korean bakery customers. In 2017 at the Korean Baking School, Oh tested different blends of hard red spring (HRS) and hard red winter (HRW) flour to make sweet buns and blends of HRW and soft white flour to make Korean-style baguettes. He then provided data on the best formulations to customers.

Oh in the laboratory at the Korean Baking School, testing formulations of testing blends of HRW and SW flour for Korean-style baguettes and HRS and HRW flour for sweet buns in 2017.

Differentiating the performance of U.S. wheat in Korean noodles, however, has presented a unique challenge for Oh and for the U.S. farmers he represents.

“Compared to Australia, specifically, there is no single U.S. wheat class with optimal qualities for Korean style noodles,” he said. “So, we have approached that challenge by holding ‘Noodle Flour Blending and Quality’ seminars at the Wheat Marketing Center for as many industry participants as possible. Based on their reports about the seminars, our information has given them reasons to consider blending flour from U.S. wheat. Now, flour from U.S. soft white wheat makes up a 20 percent share of the Korean noodle market.”

An Excellent Balance

Undoubtedly, the level of trust Oh is developing across the diverse Korean industry is boosted by his professional training and experience.

“David has in-depth knowledge on the key facts of wheat flour that are very critical to end-product quality,” said the research and development manager from Korea’s largest instant noodle manufacturer. “I assume that comes from his graduate degree work and experience at SPC Group. He has provided all the results from short courses, seminars, and testing to us and helps us apply that information and U.S. wheat flour formulations effectively in our operation. We very much appreciate his efforts.”

It is said that the five flavors of kimchi (sour, bitter, salty, sweet, and spicy) and their balance permeates every facet of Korean life. Oh finds a similar balance between work and pleasure. His colleagues appreciate that in Oh, as those who have seen an exuberant rendition of the dance moves from K-Pop star PSY’s “Gangnam Style” or seen the pride he takes in his family can attest.

C.Y. Kang put it best: “David is a great asset to the entire USW organization.”


By Steve Mercer, USW Vice President of Communications

Editor’s Note: This is the sixth in a series of posts profiling U.S. Wheat Associates (USW) technical experts in flour milling and wheat foods production. USW Vice President of Global Technical Services Mark Fowler says technical support to overseas customers is an essential part of export market development for U.S. wheat. “Technical support adds differential value to the reliable supply of U.S. wheat,” Fowler says. “Our customers must constantly improve their products in an increasingly competitive environment. We can help them compete by demonstrating the advantages of using the right U.S. wheat class or blend of classes to produce the wide variety of wheat-based foods the world’s consumers demand.”

Header Photo Caption: David Oh conducting a fresh noodle evaluation using U.S. hard white wheat flour blended with Australian Standard White flour at Daehan Flour Mills in Incheon, South Korea.


Meet the other USW Technical Experts in this blog series:

Ting Liu – Opening Doors in a Naturally Winning Way
Tarik Gahi – ‘For a Piece of Bread, Son’
Gerry Mendoza – Born to Teach and Share His Love for Baking
Marcelo Mitre – A Love of Food and Technology that Bakes in Value and Loyalty
Peter Lloyd – International Man of Milling
Ivan Goh – An Energetic Individual Born to the Food Industry
 Adrian Redondo – Inspired to Help by Hard Work and a Hero
Andrés Saturno – A Family Legacy of Milling Innovation
Wei-lin Chou – Finding Harmony in the Wheat Industry

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Name: Gerardo “Gerry” S. Mendoza

Title: Baking Consultant

Office: USW South Asian Regional Office, Manila

Providing Service to: Republic of the Philippines and Korea

Regional Profile: Southeast Asia, particularly the Philippines, has become one of the most important export markets in the world for U.S. wheat. The Philippines is the second-largest market for all classes of U.S. wheat and has been the largest importer of soft white (SW) and hard red spring (HRS) wheat since 2013. A robust population and income growth are driving increased demand for wheat-based foods. The growing middle class has an increased ability to pay for high-quality products, while end-product manufacturers and consumer preferences give U.S. wheat classes a strong advantage. U.S. wheat farmers have invested for nearly six decades in training Philippines millers and end-product manufacturers, helping the wheat foods industry achieve world-class sophistication and expertise. Given the quality and diversity of U.S. wheat supplies, USW’s focus on increased technical service and assistance is paying dividends as the region’s demand for wheat continues to grow.


There is one thing that everyone who crosses paths with Gerry Mendoza agrees on: he is just a really positive, nice guy.

“One of Gerry’s greatest assets is a positive attitude and sincere willingness to do whatever it takes to carry a project to completion,” said Joe Sowers, USW Regional Vice President for the Philippines and Korea, of his Filipino colleague.

While his attitude may come naturally, Mendoza’s interest in baking started in high school when his family got an oven with a gas range.

“I started messing around with the equipment by baking simple cakes (batter type) that were manually mixed,” said Mendoza. “Eventually, I moved on to kneading dough to make pizza and apple strudel.”

Gerry Mendoza was born into a large family in Baliuag, Bulacan, an agricultural town 50 kilometers north of Manila, known for growing rice, corn, and other vegetables. The town is also famous for its baked product “Pandesal,” a traditional Filipino breakfast bread typically consumed after rice. Once at Adamson University in Manila, he received a bachelor’s degree in industrial engineering.

“My decision to take up industrial engineering was highly influenced by my peers rather than a first choice,” said Mendoza. “I became quite interested in the food processing industry to the point that my final engineering feasibility study was about a chicken processing plant.”

A Love for Baking

Upon finishing school in 1982, Mendoza started in real estate housing development and then as a medical sales representative for a pharmaceutical company, where he says is where he gained his sales and account servicing skills. For a short time, during economic unrest in the Philippines under martial law, Mendoza spent a few years with a small craft bakery that produced traditional Filipino breads and cakes. A few years later, Mendoza returned to the bakery industry and never looked back.

For the next 25 years, Mendoza used his baking, engineering, and sales backgrounds in the bakery industry to sell and promote baking ingredients, supplies, and equipment used to produce bakery goods. During his tenures with Bakels Philippines Inc. and AB Mauri Philippines, he identified new markets, helped expand product portfolios, and developed and executed technical services that included product development programs, baking seminars, product demonstrations, recipe application development, and technical sales training.

Ultimately, one could say his combined interest in playing badminton and baking led Mendoza to U.S. Wheat Associates (USW). Sowers first met him in 2012, when he (Gerry) was running a World Bread Day badminton tournament fundraiser for the Philippine Society of Baking.

“His enthusiastic personality, strong character, and high esteem within the baking community and other industry partners led us to invite Gerry to join USW in 2016, and ever since, he has been an absolute pleasure to work with,” said Sowers. “He came to USW with more than 30 years of experience in baking and allied industries, a background that gives him a profound ability to provide relevant advice and actionable solutions to Philippine mills and end-product manufacturers.”

Committed to Customers

As a USW Baking Consultant, Mendoza’s primary responsibility is providing technical assistance and training to commercial bakeries.

“I saw this (USW) as an opportunity for me to share my baking knowledge and skills that I have nurtured and developed for most of my professional life,” said Mendoza. “Ultimately, I saw it as an opportunity to continue my passion for baking.”

That passion and Mendoza’s wealth of knowledge are what resonates with customers.

“It has always been great working with ‘Sir Gerry,’ as part of our common goal of sharing baking knowledge,” said a bakery owner in the Philippines. “By sharing his expertise with our fellow bakers in the Philippines, we are now more equipped to face the different challenges of a more globalized and competitive baking industry.”

“He guided us through our SRC (solvent retention capacity) project,” said a milling quality control manager. “From the first time we did the streaming, he joined us, collecting flour samples from each stream in the mill. It’s a very tiring process, but he was there with us until we finished collecting almost 50 samples.”

Meant to Teach

After spending many years as a regular resource speaker at the Asian Baking Institute and Philippine Foremost Milling Corporation’s Basic Commercial Baking Course, conducting lectures on different ingredients such as yeast, bread improvers, and chemical leaveners; as well as continuing to regularly conduct baking science short courses for the Philippine Society of Baking—where he serves as an officer and instructor—Mendoza has developed his natural affinity for teaching and mentoring. 

“He teaches and discusses baking in a manner that even a newcomer can easily grasp. He answers all questions [precisely], showing patience and even baking his signature ‘Madeleine’ bread for us,” said a chief operating officer for a large mill in the Philippines. “When we were organizing a baking seminar together, I found Gerry’s coordination and attention to detail excellent.”

“Working with Mr. Mendoza is really inspiring because of his approach to teaching from years of experience,” said another milling executive. “With his extraordinary way of being organized and systematic, his guidance and encouragement helps deliver excellent results for companies.”

Every customer who shared their experience working with Mendoza—the badminton player who also enjoys bike riding, karaoke, and cooking and baking at home—noted his kindness and love for working with bakers.

“He is very approachable, and you can easily feel his sincerity and general concern with whatever you are discussing,” said a chief operating officer for a large mill in the Philippines. “He displays passion in educating people with what he has mastered in his career.”

Mendoza enjoys being able to provide technical assistance and services to the thriving Philippine baking industry.

“My direct contact with millers, bakery owners, operators, and bakers through technical training and baking workshops gives me the opportunity to highlight the value of using flour made from U.S. wheat,” he said.

Another manager said, “Gerry is very easy to work with. He is very approachable, not hesitant to share his knowledge, and very quick when asked for data. He always assures us that he is always available and will always accommodate our inquiries and request. He has never failed us, and he knows how to deal pleasantly and effortlessly with everyone he meets.”

Sowers added, “Gerry Mendoza has a natural affinity for presenting information in a classroom setting or running a baking workshop in an interesting and engaging fashion. He is very creative in designing training activities and enthusiastically carries them out. I think that is why so many customers here want Gerry to put on workshops – and, of course, because he is such a nice guy.”


By Amanda J. Spoo, USW Director of Communications

Editor’s Note: This is the fourth in a series of posts profiling U.S. Wheat Associates (USW) technical experts in flour milling and wheat foods production. USW Vice President of Global Technical Services Mark Fowler says technical support to overseas customers is an essential part of export market development for U.S. wheat. “Technical support adds differential value to the reliable supply of U.S. wheat,” Fowler says. “Our customers must constantly improve their products in an increasingly competitive environment. We can help them compete by demonstrating the advantages of using the right U.S. wheat class or blend of classes to produce the wide variety of wheat-based foods the world’s consumers demand.”


Meet the other USW Technical Experts in this blog series:

 

Ting Liu – Opening Doors in a Naturally Winning Way
Shin Hak “David” Oh – Expertise Fermented in Korean Food Culture
Tarik Gahi – ‘For a Piece of Bread, Son’
Marcelo Mitre – A Love of Food and Technology that Bakes in Value and Loyalty
Peter Lloyd – International Man of Milling
Ivan Goh – An Energetic Individual Born to the Food Industry
 Adrian Redondo – Inspired to Help by Hard Work and a Hero
Andrés Saturno – A Family Legacy of Milling Innovation
Wei-lin Chou – Finding Harmony in the Wheat Industry